Care that feels like family

Yes, we are welcoming new residents to our care home. Please get in touch to register your interest and we can arrange a tour so you can see the home and meet our friendly staff.

Absolutely, we would like you to come and have a tour, it is the best way to get a feel for Ferndale and determine whether we will be a good fit for your loved one. You can meet our friendly carers and management, and they can answer any specific questions you may have.

We welcome and encourage family and friends to visit their loved ones. If you are not able to visit you are welcome to telephone, send post, email or gifts. You can, of course, also take residents out for visits, day trips or holidays.

We have 19 single and 3 double bedrooms, most with en-suite facilities and a TV in every room.

In conjunction with our carers and dedicated activities manager, our team put together daily and weekly activities for all residents. These activities include; Floor basketball, Word games, Movement to Music, Quizzes, Bingo, Colouring & Painting, Balloon play, Story-time / read aloud, Board games, Crossword club, Baking, and Art club, Activities with care staff and Word Games to name a few.

Yes. We welcome friends and family to continue to send post, donations and gifts to residents in our care homes. Some of our residents have recently celebrated birthdays and have enjoyed receiving gifts.

Absolutely. All food is freshly cooked on the premises, and special needs can be catered for by the chef. Roast dinners are a firm favourite of the residents and vegetarian alternatives are available too. We ensure that all our residents get a nutritionally balanced diet and so we offer a varied menu throughout the day with many choices. Early morning cup of tea 6.45am - 7.00am Breakfast 7.30am - 8.15am Morning coffee 10.30am - 10.45am Lunch 12.30 pm - 1.30pm Afternoon tea 3.00pm - 3.15pm Supper 5.30pm - 6.30pm Evening drink 7.45pm - 8.00pm Drinks and snacks are available as and when required and on-demand.

You can continue to use your own GP if you wish. Most long-term residents register with a local Crawley GP surgery, and a GP visits Ferndale regularly.

We can liaise with and make referrals to any specialist services and facilities through the GP. We have a chiropodist that visits every 6 weeks and is available to residents. We have regular visits from Specsavers for eye testing, ophthalmic services and hearing, and can arrange additional visits as required with these or other providers. We can arrange dentist appointments on request.

Yes. Twice per year Visioncall attends to carry out eye tests on all residents. If we feel an additional test is required outside of these twice-yearly bookings we are able to organise accordingly.

We don’t have a regular dentist who comes to visit our residents, however, we can organise appointments upon requests from either the resident or friends and family.

Yes. We have a car park at the front of the building.

We regularly update our rooms and they are furnished, however if a resident wishes to make changes or bring items of furniture or their own TV this can be accommodated.

Yes. If a resident wants to have a landline we can help facilitate the installation, however the phone bills must be set up for the resident or a family member to pay directly. Of course, residents are welcome to bring a mobile phone.

Yes. All rooms are fitted with an emergency call system that is connected to central points in the home so carers can hear and respond.

Each room has 3 electrical sockets.

We have a lounge/ dining room on the ground floor at the rear of the building with views to the garden, along with a separate lounge on the ground floor at the front and a small quiet lounge/ hairdressing room on the 1st floor. All communal areas have toilet facilities within easy reach.

Yes. Each bath is a mobility bath providing easy access for residents. En-suite bathrooms have a mobility bath or shower.

Mostly. All ground floor areas, including the garden, are accessible, and we have a lift to the first floor. There are five 1st floor rooms that do not have step-free access.

Yes absolutely. In daily life residents are encouraged to be as independent as they are able and make decisions themselves. We hold regular resident/ family meetings and conduct surveys to ensure we are meeting needs, understand any concerns and hear suggestions.

Yes. If a resident does not have a landline or mobile phone you can ring the main Ferndale number, our phones are cordless, enabling residents to take a call privately in their room.

Pets are allowed to visit but not stay within the home.

We have a regular Anglican church service within the home; we can arrange services for other faiths on request.

Absolutely if they wish to. Alternatively, we can hold ‘petty cash’ on their behalf if preferred or add any expenses (e.g. chiropody or hairdressing) to the monthly invoice.

If they wish to be accompanied, this can be done by family or a friend. If a resident is unable to undertake the visit on their own and no family or friend is available, then a carer will accompany the resident however there will be an additional charge.

Yes. All food is cooked fresh on the premises and special dietary needs can be catered for. We ensure that residents get nutritionally balanced diet and we offer a varied menu. · Early morning cup of tea 6.45am to 7am · Breakfast 7.30am to 8.15am · Morning coffee 10.30am to 10.45am · Lunch 12.30pm to 1.30pm · Afternoon tea 3pm to 3.15pm · Supper 5.30pm to 6.30pm · Evening drink 7.45pm to 8pm Drinks and snacks are available throughout the day when requested.

Yes. Each day there are 2 choices for lunch and supper, every resident is asked which they prefer or an alternative is found. Our chefs take pride in creating menus to be varied and interesting, cater to dietary requirements and based on resident feedback/ requests.

Yes, if they wish to eat in their room this is available. We do however encourage residents to eat in the dining room whenever possible for the social aspect.

Yes, absolutely. It is always helpful to know if a resident is expecting a guest for lunch so we can ensure sufficient food, there is an additional charge for a guest meal.

Yes. If they are able to do so independently that will be encouraged and we have activities coordinators who engage with the residents to understand what hobbies and interests they have and assist where needed.

The team put together daily and weekly activities for our residents. These include: Word games, movement to music, chair-based fitness and mobility, bingo, knit and natter, handbells, craft activities, animal encounters and external entertainers such as singers, musicians and choirs.

Yes, and we actively encourage this in the warmer months. We have a lovely, secure garden with seating and a summer house. Residents can enjoy the garden on their own, with family/ friends or a carer and we hold activities outside when weather permits, including planting up pots and the summer party.